Looking for Full Time Customer Service Assistant Job
Job Type - Full Time
Location - Farringdon, London, United Kingdom
Role Description
In this role, you will serve as a key contact within the customer service team, enabling the business to deliver first-class experiences for customers. Reporting to the Head of Customer Service, you will be responsible for providing responses to customer queries, investigating and resolving complaints by liaising with internal departments. The role will require some periods of working onsite at events.
What it’s Like to Work in the Team
As an integral member of the Customer Service team at Festival Republic, our events are as diverse as the individuals attending them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity and putting the customer first across our business.
What We Can Offer You
Festival Republic offers impressive employee benefits including unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with baristas to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
Competencies / Skills / Knowledge / Experience
- Strong attention to detail is an absolute necessity
- Experience in a customer services environment, ideally in a dispute resolution capacity
- Confidence with dispute resolution and handling in-person complaints and de-escalating occasionally high-stressed situations
- Strong communications skills and good command of written English
- Able to present ideas and information in a concise well-organised manner
- Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders
- Effective listening skills and a willingness to resolve conflicts in a positive manner
- Critical thinking skills and analytical approach to problem solving and driving toward solutions
- Some familiarity / experience within the live music industry would be very beneficial
- Excellent computer skills, including use of MS Office packages (Excel, Word, PowerPoint)
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